Terms of Use

1. Acceptance of Terms

By using Always Keep Me ("the Service"), you agree to these Terms of Use. If you do not agree to these terms, do not use the Service.

You confirm that you are of legal age to form a binding contract and are not prohibited from using the Service under South African law or any other applicable jurisdiction.

2. Service Description

Always Keep Me, operated by Jittercat, provides a digital content creation service. You upload audio recordings and text, and optionally a photo, and we generate a downloadable digital image product containing:

• A visual waveform of your audio
• Your text exactly as provided
• A QR code linking to your audio file
• An optional photo you choose to include, positioned and cropped as you arrange it

Each purchase is for one voice memory product. Once generated and available for download, products cannot be edited, modified, or altered. All sales are final.

3. Preview and Verification

Unlimited Preview Access

The Service provides unlimited previews before purchase. You can:

• Preview the final product as many times as needed at no cost
• Check spelling, grammar, punctuation, and formatting
• Verify audio file accuracy and quality
• Regenerate the preview as many times as necessary
• Make unlimited changes to text and audio before purchase

Your Responsibility

You are solely responsible for verifying the accuracy of all content before purchase. This includes:

• Spelling, grammar, and punctuation
• Text formatting and layout
• Audio content and quality
• Photo appearance, cropping, and quality, if you have added one
• Visual appearance
• Completeness and accuracy of all information

Purchase Confirmation

By completing payment, you confirm that:

• You have reviewed the preview and had the opportunity to make any changes before purchase
• You have verified all content, including text, audio, any photo you have added, formatting, and appearance, for accuracy
• You understand that the final product will be generated according to your approved preview and cannot be edited, modified, or replaced after purchase except where a technical defect occurs on our end
• You understand that all sales are final and that refunds are not provided except where required by applicable law
• You understand that you can download and retrieve the image as many times as you want.
• You have permission to use all content included in your upload, including any voices, recordings, images, or text

Our Role

We provide the technical platform. We do not proofread, edit, or modify your content. The final product displays exactly what you submit. Content accuracy and quality are your responsibility.

4. File Requirements

Audio files you upload must meet the following requirements:

• Maximum size: 10MB per audio or video file
• Accepted formats: MP3, WAV, M4A, OPUS, OGG, MP4, MOV formats
• Quality: Final product quality reflects your uploaded file quality — we do not enhance or improve files

If you choose to add a photo, it must meet the following requirements:

• Maximum size: 10MB per photo
• Accepted formats: JPG, PNG, WEBP formats
• Quality: Final product quality reflects your uploaded photo's quality and resolution — we do not enhance, sharpen, or otherwise improve photos. The Service applies a zoom limit intended to reduce upsampling when cropping, but this is a technical safeguard only and does not guarantee print quality, which remains your responsibility to check using the free preview.

You are solely responsible for uploading a photo of sufficient quality and resolution for your chosen paper size. We are not responsible, and will not provide a replacement, correction, or refund, for photos that appear blurry, pixelated, grainy, or low-quality in your final keepsake where this results from a low-resolution, low-quality, or heavily compressed photo that you chose to upload. The free preview feature, together with the quality indicator shown while positioning your photo, allows you to check this before purchase.

Files exceeding limits or in unsupported formats will be rejected. We may modify these requirements as needed.

5. No Refund Policy

All Sales Are Final

Digital products cannot be returned once delivered. Each product is created to your specifications and is clearly personalized to you, which by its nature cannot be resold or returned once generated. Because you have unlimited preview access and the final product matches your approved preview, refunds are not provided except where required by applicable law.

This policy applies to all purchases unless otherwise required by law.

No Refunds For:

• Errors you missed during preview
• Wrong audio file uploaded
• Changed mind after purchase
• Technical issues on your device
• Personal circumstances or emergencies
• Inability to use the product as intended
• Scanning difficulties arising from your choice to print the QR code on colored or dark paper, or your selection of a light or pastel QR code color (see "QR Code Scanning" in Section 6)
• Blurry, pixelated, grainy, or otherwise low-quality results in your final keepsake caused by a low-resolution, low-quality, or heavily compressed photo that you chose to upload (see "File Requirements" in Section 4)
• Any other circumstance not covered above

Technical Defects

If you receive a corrupted file due to a technical defect on our end, please visit our retrieve page. For legitimate technical defects on our end, we will provide a corrected replacement file at no charge.

Chargebacks

Initiating chargebacks or payment disputes for products received as previewed is a breach of these Terms and may result in service suspension and legal action to recover costs. Contact us directly to resolve any issues before pursuing chargebacks.

Nothing in this section limits mandatory consumer rights under applicable law that cannot be waived by contract.

6. Service Conditions

Service Availability

The Service is provided "as is" and "as available." We do not guarantee continuous or uninterrupted access. The Service may be unavailable due to maintenance, technical issues, or other circumstances.

Data Storage

We will host your audio file for as long as the Service remains available and operational. We do not guarantee against inaccessibility caused by technical failures, security incidents, or other circumstances outside our reasonable control, and we recommend downloading and backing up your content after purchase as an additional safeguard. Do not rely on our servers as your only copy of irreplaceable content.

Photo Storage

If you choose to add an optional photo, it is not uploaded to or retained on our servers as a separate file. The photo is combined with your text, waveform, and QR code entirely within your own browser to generate a single final keepsake image, and it is only that single generated image — with your photo already part of it — that is uploaded and stored by the Service. We do not keep a separate copy of your original photo file, and there is no separate photo record to request, export, or delete: deleting your keepsake under Section 14 (Data Deletion) removes the generated image, and with it, the photo it contains.

Compatibility

We do not guarantee compatibility with all devices, browsers, operating systems, or printers.

QR Code Scanning

QR code scanners work by detecting contrast in brightness between the code and its background, not by recognising specific colors. We recommend printing your keepsake on white or near-white paper and selecting a dark QR code color, such as black, for the most reliable scanning results. The Service allows you to customise your background/paper choice and QR code color for creative flexibility; however, if you print on colored or dark paper, or select a light or pastel QR code color, the resulting reduction in contrast may prevent the QR code from scanning reliably or at all. We do not guarantee that a QR code will scan successfully where colored or dark paper is used, or where a light or pastel QR code color is selected, and any resulting scanning difficulty is not considered a defect in the product. You are responsible for using the free preview feature to test-scan your design before printing, and for choosing a paper color and QR code color combination suited to reliable scanning.

7. Limitation of Liability

Maximum Liability

Excluded Damages

To the fullest extent permitted by applicable law, we are not liable for:

• Indirect, consequential, incidental, or special damages.
• Punitive, exemplary, or aggravated damages.
• Loss of profits, revenue, business, opportunities, or goodwill.
• Emotional distress, disappointment, or loss of sentimental value.
• User-submitted content errors.
• Technical issues beyond our reasonable control.
• Loss of data or content.
• Force majeure events, including natural disasters, power failures, internet outages, labour disputes, government actions, or other circumstances beyond our reasonable control.
• Failures, errors, delays, or outages of third-party services we rely on, including payment processors, hosting providers, cloud storage providers, and delivery services.
• Delays in delivery caused by circumstances beyond our reasonable control.
• Errors resulting from inaccurate, incomplete, or outdated information you provide.
• Unauthorized access to your content resulting from your disclosure of, or failure to keep confidential, your email address, reference number, payment reference, download link, QR code, or any other credentials or information used to access your content.
• Any damages exceeding our total aggregate liability cap stated above.

These limitations are essential to providing the Service at its current price and are standard for digital services. We know these products often hold deep personal meaning, which is why we commit to a concrete fix—see "Technical Defects" above—whenever something goes wrong on our end.

See Section 17 (Indemnification) for how we handle copyright complaints, legal notices, subpoenas, court orders, and other lawful requests relating to your uploaded content.

8. User Content and Permissions

By uploading content, you represent and warrant that:

• You own or have the necessary rights to all uploaded content
• You have obtained the consent of every person whose voice appears in any recording
• You have obtained the consent of every identifiable person who appears in any photo you upload
• Your content does not infringe any third-party rights
• Your content is lawful and appropriate

No Copyrighted Material

You may not upload any content that is copyrighted, in whole or in part, unless you own the copyright yourself or have obtained a valid, verifiable licence or written permission from the copyright owner to use it in this way. This applies regardless of whether the content is freely available online, was purchased for personal use, appears only briefly, or was not the primary focus of your upload. It applies equally whether the copyrighted material — such as a song, jingle, film clip, or other audio recording — is uploaded directly as the primary audio file, or is incidentally audible in the background of a recording (for example, music playing on a radio, speaker, television, or at a venue while a person is speaking). The same rule applies to any photo you upload: it must be a photo you took yourself, or one you have a valid licence or written permission to use — this includes professional or studio photographs, images downloaded from the internet or social media, and stock images. You are solely responsible for ensuring you have the necessary rights or permissions for all copyrighted material contained anywhere within your upload, whether that material was included intentionally or incidentally, and regardless of how brief or unobtrusive it may be.

Prohibited Content

Do not upload:

• Illegal, harmful, or abusive content
• Content exploiting minors
• Sexually explicit content
• Hateful or discriminatory content
• Content infringing intellectual property rights that you do not own or are not licensed to use, including copyrighted music, theme songs, jingles, or audio audible in the background of a recording, or a photograph you did not take yourself
• Malware or malicious code
• Content that you are not legally permitted to upload, or for which you do not have all necessary rights, permissions, or consent

You are solely and fully responsible and liable for all content you upload, including any legal consequences arising from it — whether that is copyrighted material (as the primary content or incidentally audible in the background), a recording made without the necessary consent, or content that otherwise violates this section. Alwayskeep.me does not create, endorse, monitor, manage, or verify user content, including verifying that recordings are free of copyrighted material; we provide the platform only, and responsibility for obtaining permission, maintaining valid consent, and complying with applicable law rests entirely with you. If any third party — including a copyright owner, artist, performer, songwriter, publisher, collecting society, or their representative — brings a claim against Always Keep Me arising from content you uploaded, you accept full responsibility for that claim and agree to indemnify Always Keep Me as set out in Section 17 (Indemnification). To the fullest extent permitted by applicable law, Always Keep Me bears no liability for content you upload.

Voice Consent

If the person whose voice is used does not consent, or later withdraws their consent, you are solely responsible for immediately deleting the keepsake from our servers. Alwayskeep.me is under no obligation to monitor your content for changes in consent or to remove keepsakes on your behalf, and your failure to delete a keepsake when required does not transfer any responsibility or liability to us.

If you believe your voice has been used without your permission, or you have withdrawn your consent, you should first contact the creator of the keepsake — they are solely responsible for obtaining and maintaining your consent and for deleting the keepsake where required. Any dispute regarding consent is solely between you and the creator; Alwayskeep.me is not responsible for resolving it, though we may still act under "Content Removal and Enforcement" below.

Photo Consent

The same principle applies to any identifiable person shown in a photo you upload. If that person does not consent, or later withdraws their consent, to their photo being used in a keepsake, you are solely responsible for immediately deleting the keepsake from our servers. As explained under "Photo Storage" in Section 6, a photo is never stored on our servers separately from the keepsake it was used in — so deleting the keepsake also removes the photo, and there is no separate photo file left behind to request or delete.

If you believe your photo has been used without your permission, or you have withdrawn your consent, you should first contact the creator of the keepsake — they are solely responsible for obtaining and maintaining your consent and for deleting the keepsake where required. Any dispute regarding consent is solely between you and the creator; Alwayskeep.me is not responsible for resolving it, though we may still act under "Content Removal and Enforcement" below.

Content Removal and Enforcement

Your recordings are treated as confidential and are handled in accordance with our Privacy Policy. We do not routinely monitor or verify uploaded content. However, authorised personnel may access content where reasonably necessary to investigate complaints, comply with applicable laws or lawful requests, enforce these Terms, protect the security or integrity of the Service, or conduct limited safety and compliance reviews.

Reporting a Violation

If you believe a keepsake contains illegal content, infringes your copyright, was uploaded without your permission, or otherwise violates these Terms, please contact us at [email protected]. To help us investigate, please include a clear photo or screenshot of the keepsake image, showing both the text and the QR code you believe to be in violation, together with a description of the alleged violation.

9. Security, System Integrity, and Prohibited Technical Conduct

Prohibition on Tampering and Security Breaches

You expressly agree not to tamper with, circumvent, disable, or otherwise interfere with any security-related features of the Service, or features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein. Any attempt to breach, compromise, or test the security of our systems, networks, servers, or infrastructure is strictly prohibited and constitutes a material breach of these Terms.

Prohibited Security Activities

Without limitation, you may not engage in or attempt to engage in any of the following activities:

• Unauthorized Access: Accessing or attempting to access any portion of the Service, associated systems, networks, servers, or databases that are not publicly accessible or for which you lack authorization
• Security Vulnerability Testing: Probing, scanning, or testing the vulnerability of any system, network, or security measures without prior written consent
• Authentication Bypass: Bypassing, circumventing, disabling, or otherwise interfering with authentication mechanisms, access controls, or security features
• System Exploitation: Exploiting any security vulnerability, bug, flaw, or loophole in the Service or underlying infrastructure for any purpose
• Credential Theft: Attempting to obtain, harvest, collect, or steal usernames, passwords, authentication tokens, API keys, or other credentials
• Injection Attacks: Performing or attempting SQL injection, code injection, cross-site scripting (XSS), cross-site request forgery (CSRF), or any other injection-based attacks
• Reverse Engineering: Decompiling, disassembling, or otherwise attempting to derive source code, algorithms, or trade secrets from the Service
• Network Interference: Interfering with, disrupting, or damaging the Service's operation, servers, networks, or infrastructure
• Malicious Code Distribution: Introducing, uploading, transmitting, or distributing viruses, trojans, worms, malware, spyware, ransomware, or any other malicious code
• Data Harvesting: Using automated tools, bots, scrapers, or crawlers to extract data from the Service without authorization
• API Abuse: Abusing or making excessive calls to any APIs or endpoints beyond their intended use
• Payment System Manipulation: Attempting to manipulate, bypass, or interfere with payment processing systems
• Session Hijacking: Stealing, hijacking, or compromising user sessions, cookies, tokens, or authentication states
• Privilege Escalation: Attempting to gain elevated privileges or administrative access beyond your authorized user role

Consequences of Security Violations

Violations of this section constitute material breaches of these Terms and may result in suspension or permanent blocking of access to the Service, civil litigation, criminal prosecution where applicable, referral to law enforcement, and liability for all damages, losses, and reasonable costs incurred.

10. AI Chat Assistant (Raiden)

Service Description

Always Keep Me provides an AI-powered chat assistant called Raiden ("the Assistant") to help answer questions about our Service. The Assistant is powered by one or more third-party artificial intelligence services and is designed to respond based primarily on our FAQ and other information published on Alwayskeep.me.

Informational Purpose Only

The Assistant is provided for informational and convenience purposes only. Responses generated by the Assistant do not constitute legal advice, financial advice, binding commitments, or official representations by Always Keep Me. The Assistant is intended solely to provide information about our Service. Its responses are supplementary guidance only and do not supersede these Terms, our Privacy Policy, our FAQ, or any other documentation published on Alwayskeep.me.

AI Inaccuracies Disclaimer

Artificial intelligence systems may generate responses that are inaccurate, incomplete, outdated, misleading, or entirely fabricated (commonly referred to as an "AI hallucination"). Although we take reasonable steps to guide the Assistant using verified information about our Service, we cannot guarantee that every response will be accurate, current, complete, or suitable for your particular circumstances. You should not rely solely on the Assistant's responses when making important decisions.

If you receive information from the Assistant that conflicts with these Terms, our Privacy Policy, our FAQ, or any other documentation published on Alwayskeep.me, those documents take precedence. If you are unsure about any response, please contact our support team using the "Contact" page.

No Warranty on Assistant Responses

The Assistant is provided "as is" without any warranty of accuracy, reliability, availability, or fitness for a particular purpose. To the maximum extent permitted by applicable law, Always Keep Me shall not be liable for any loss or damage arising from your reliance on responses generated by the Assistant. Always verify important information through our official documentation or by contacting support directly.

Prohibited Use of the Assistant

You may not attempt to manipulate, exploit, or misuse the Assistant, including but not limited to:

• Attempting to override or bypass the Assistant's instructions through prompt injection, jailbreaking, or similar techniques
• Submitting malicious code, scripts, SQL injection, XSS payloads, or other attack vectors through the chat interface
• Using the Assistant to probe, test, or gather information about our systems, infrastructure, or security measures
• Attempting to extract confidential system instructions, prompts, configurations, or other non-public information
• Impersonating our staff or attempting to use the Assistant to make binding commitments on our behalf
• Using automated tools, bots, or scripts to access or interact with the Assistant without our prior authorisation

Any such activity constitutes a security violation under Section 9 of these Terms. We reserve the right to investigate suspected misuse and to apply appropriate security measures, including rate limiting, suspension, IP-level blocking, or reporting suspected unlawful activity to law enforcement where appropriate.

Conversation Data

Chat messages submitted to the Assistant are processed by one or more third-party AI providers, each subject to their own privacy policies. Malicious or abusive inputs may be logged and retained for security purposes. Please do not submit confidential, sensitive, or personal information. Please refer to our Privacy Policy for further details on how conversation data is handled.

Availability

The Assistant may be unavailable at times due to maintenance, technical issues, or third-party service disruptions. We may modify, suspend, or discontinue the Assistant or any of its features at any time without notice. Unavailability of the Assistant does not affect your ability to contact support through the Contact page.

11. Intellectual Property

Your Content

You retain ownership of content you upload. You grant us a license to store, process, and use your content to provide the Service. This licence continues only for as long as reasonably necessary to provide the Service and comply with applicable legal obligations.

Our Platform

All rights in the Service — including software, designs, and branding — remain our property. You may not copy, modify, or reverse engineer the Service.

12. Payment Processing

We use a third-party payment processor, Peach Payments, to process transactions. By making purchases, you agree to their Terms of Service and Privacy Policy. We are not responsible for issues arising solely from the payment processor's systems or services, which are governed by their own terms and policies.

The base price for our products is set in South African Rand (ZAR). Any price shown to you in another currency is an estimate only, based on prevailing exchange rates, to help you understand the approximate cost — it is not the currency in which payment is taken. All payments are processed in ZAR. If you pay using a card or account denominated in another currency, your bank or card provider will convert the ZAR amount at their own exchange rate, and may apply their own fees, which may result in a final charge that differs slightly from the estimate shown.

13. Intended Use

The Service is intended for personal, commemorative, and entertainment purposes. It is not designed for critical, time-sensitive, or irreplaceable needs. Do not rely on the Service for important events without backup plans. We are not responsible for consequences arising from Service unavailability or malfunction.

14. Data Deletion

You can permanently delete your content at any time by visiting alwayskeep.me/delete. Deletion takes effect immediately and is irreversible. Once deleted, your content cannot be recovered. We may retain records relating to completed transactions, including payment references and order information, where reasonably necessary for accounting, tax, legal compliance, fraud prevention, dispute resolution, or enforcement of our Terms of Use. Payment card details are processed by our payment provider and are not stored by us.

15. Service Modifications

We may modify, update, suspend, or discontinue the Service, or any part of it, at any time. We may also amend these Terms from time to time by publishing the updated version on Alwayskeep.me. Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Terms. We may suspend or restrict access to the Service for users who violate these Terms. Unless otherwise required by applicable law, modification, suspension, or discontinuation of the Service does not entitle you to a refund.

16. Dispute Resolution

Contact Us First

If you have a dispute or complaint relating to the Service, you agree to first contact us at [email protected] and make a good-faith attempt to resolve the matter informally. Where reasonably possible, both parties agree to allow up to 30 days for informal resolution before commencing legal proceedings.

We are committed to providing a high standard of service and resolving genuine issues promptly and fairly. We value our customers and will make reasonable efforts to investigate concerns, correct legitimate technical issues, and find an appropriate resolution where possible. This process also helps us protect the integrity of our Service and prevent misuse of dispute procedures through inaccurate, fraudulent, or unsupported claims.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles.
Any dispute, claim, or legal proceeding arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.
If you are a consumer residing outside South Africa, nothing in these Terms limits or excludes any mandatory rights, remedies, or legal protections that cannot lawfully be waived or excluded under the laws applicable to you.

17. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Jittercat (Pty) Ltd, Always Keep Me, and our directors, officers, employees, contractors, affiliates, and service providers from and against any claims, demands, actions, legal proceedings, liabilities, damages, judgments, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Service; (b) any content you upload, submit, create, store, or otherwise make available through the Service; (c) your violation of these Terms or any applicable law; or (d) your infringement or alleged infringement of any third-party rights, including intellectual property rights, copyright, trademark, privacy, publicity, or other legal rights.

You are solely responsible for all content you upload and for ensuring that you have obtained all necessary rights, licences, permissions, and consents required to upload, store, reproduce, and use that content through the Service. This responsibility applies whether copyrighted material is uploaded intentionally as the primary content or is incidentally captured or audible in the background of a recording (for example, music playing while a person is speaking).

Without limiting the foregoing, if any copyright owner, performer, songwriter, publisher, collecting society, or any of their representatives brings a claim, demand, legal proceeding, or other action against Always Keep Me or Jittercat (Pty) Ltd arising from copyrighted material contained in your uploaded content, you agree to accept full responsibility for such claim and to indemnify and hold Always Keep Me, Jittercat (Pty) Ltd, and our directors, officers, employees, contractors, affiliates, and service providers harmless from any resulting liability, damages, losses, costs, and reasonable legal expenses, to the fullest extent permitted by applicable law.

If Always Keep Me or Jittercat (Pty) Ltd receives a copyright complaint, claim, demand, legal notice, subpoena, court order, or other lawful request relating to content you upload, we may cooperate with the relevant copyright owner, their authorised representatives, law enforcement agencies, courts, regulatory authorities, or other competent authorities. To the extent required or permitted by applicable law, we may disclose information relating to your account, uploads, or transactions for the purpose of investigating, pursuing, defending, or resolving the claim. You acknowledge that any such claim arising from your uploaded content is your responsibility, and you remain solely liable for that content, and you acknowledge that you will be responsible for all cost incurred by AlwaysKeepMe or Jittercat (PTY) Ltd to during such a process.

18. General Provisions

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms, or for any resulting loss or damage, where such failure or delay arises from circumstances beyond our reasonable control ("Force Majeure Event"), including but not limited to:

• Acts of God, natural disasters, fire, flood, earthquake, or extreme weather
• Pandemic, epidemic, or other public health emergency
• War, invasion, act of terrorism, civil unrest, or riot
• Government action, regulation, expropriation, or change in law
• Labour disputes, strikes, or industrial action (whether or not involving our workforce)
• Power outages, electricity load-shedding, or fuel shortages
• Failure or unavailability of telecommunications, internet, or network infrastructure
• Failure, outage, or discontinuation of third-party services we rely on, including hosting providers, payment processors, and AI service providers
• Cyberattacks, denial-of-service attacks, or other malicious third-party interference with our systems

Where a Force Majeure Event occurs, our obligations under these Terms will be suspended for the duration of that event, and we will make reasonable efforts to notify affected users and resume the Service once reasonably practicable. A Force Majeure Event does not extend or waive your obligations to us (including payment obligations already incurred) except where required by law.

Severability

If any provision of these Terms is found by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be severed from these Terms to the minimum extent necessary, and the remaining provisions will continue in full force and effect. Where possible, the invalid provision will be replaced or interpreted in a manner that most closely reflects the original intent while remaining enforceable.

Age Requirement

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the Service. By using the Service, you represent and warrant that you meet this requirement. If we become aware that a user does not meet this requirement, we reserve the right to restrict or prevent access to the Service and take any appropriate action regarding content uploaded or generated through the Service, subject to applicable law.

Assignment

We may assign, transfer, or delegate any or all of our rights and obligations under these Terms at any time, without your consent, including in connection with a merger, acquisition, corporate restructuring, or sale of assets. You may not assign, transfer, or delegate your rights or obligations under these Terms, in whole or in part, without our prior written consent. Any purported assignment in violation of this section is void.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly referenced herein, constitute the entire agreement between you and us regarding your use of the Service, and supersede all prior or contemporaneous agreements, representations, negotiations, and understandings between you and us, whether written or oral, relating to that subject matter.

Lawful Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You may not use the Service to create, upload, distribute, or store content that violates applicable law or these Terms.

19. Business Email Compromise

While we implement reasonable security measures to protect our communications, email is not a completely secure method of communication and may be subject to risks such as phishing, spoofing, or Business Email Compromise (BEC). Attackers may attempt to impersonate Always Keep Me or other trusted parties using fraudulent emails or websites.

Always Keep Me will never ask you by email to disclose your passwords, one-time verification codes, payment card details, or other sensitive authentication information. If you receive an email claiming to be from us that requests such information or appears suspicious, you should not respond, click any links, or open any attachments. If in doubt, contact us using the contact information published on Alwayskeep.me.

You are responsible for verifying the authenticity of communications that appear unusual or unexpected. Except where prohibited by applicable law, Always Keep Me shall not be liable for losses arising from fraudulent communications, phishing attacks, email spoofing, or other third-party impersonation attempts that are outside our reasonable control.

20. Contact Information

Support: [email protected]

Legal: [email protected]

Security: [email protected]

Legal Entity: Jittercat (Pty) Ltd

Physical Address: Eagle Canyon Office Park, Cnr Christiaan De Wet Road & Dolfyn Str, Randparkridge
(This is a meeting office only, available by appointment only. We otherwise operate remotely.)

Jurisdiction: Republic of South Africa