Terms of Use

1. Acceptance of Terms

By using Always Keep Me ("the Service"), you agree to these Terms of Use. If you do not agree to these terms, do not use the Service.

You confirm that you are of legal age to form a binding contract and are not prohibited from using the Service under South African law or any other applicable jurisdiction.

2. Service Description

Always Keep Me, operated by Jittercat, provides a digital content creation service. You upload audio recordings and text, and we generate a downloadable digital image product containing:

• A visual waveform of your audio
• Your text exactly as provided
• A QR code linking to your audio file

Each purchase is for one voice memory product. Once generated and available for download, products cannot be edited, modified, or altered. All sales are final.

3. Preview and Verification

Unlimited Preview Access

The Service provides unlimited previews before purchase. You can:

• Preview the final product as many times as needed at no cost
• Check spelling, grammar, punctuation, and formatting
• Verify audio file accuracy and quality
• Regenerate the preview as many times as necessary
• Make unlimited changes to text and audio before purchase

Your Responsibility

You are solely responsible for verifying the accuracy of all content before purchase. This includes:

• Spelling, grammar, and punctuation
• Text formatting and layout
• Audio content and quality
• Visual appearance
• Completeness and accuracy of all information

Purchase Confirmation

By completing payment, you confirm that:

• You have reviewed the preview and had the opportunity to make any changes before purchase
• You have verified all content, including text, audio, formatting, and appearance, for accuracy
• You understand that the final product will be generated according to your approved preview and cannot be edited, modified, or replaced after purchase except where required by applicable law or where a technical defect occurs on our end
• You understand that all sales are final and that refunds are not provided except where required by applicable law
• You have permission to use all content included in your upload, including any voices, recordings, images, or text

Our Role

We provide the technical platform. We do not proofread, edit, or modify your content. The final product displays exactly what you submit. Content accuracy and quality are your responsibility.

4. File Requirements

Audio files you upload must meet the following requirements:

• Maximum size: 10MB per audio or video file
• Accepted formats: MP3, WAV, M4A, OPUS, OGG, MP4, MOV formats
• Quality: Final product quality reflects your uploaded file quality — we do not enhance or improve files

Files exceeding limits or in unsupported formats will be rejected. We may modify these requirements as needed.

5. No Refund Policy

All Sales Are Final

Digital products cannot be returned once delivered. Each product is created to your specifications and is clearly personalized to you, which by its nature cannot be resold or returned once generated. Because you have unlimited preview access and the final product matches your approved preview, refunds are not provided except where required by applicable law.

This policy applies to all purchases unless otherwise required by law.

No Refunds For:

• Errors you missed during preview
• Wrong audio file uploaded
• Changed mind after purchase
• Technical issues on your device
• Personal circumstances or emergencies
• Inability to use the product as intended
• Any other circumstance not covered above

Technical Defects

If you receive a corrupted file due to a technical defect on our end, please visit our retrieve page. For legitimate technical defects on our end, we will provide a corrected replacement file at no charge.

Chargebacks

Initiating chargebacks or payment disputes for products received as previewed is a breach of these Terms and may result in service suspension and legal action to recover costs. Contact us directly to resolve any issues before pursuing chargebacks.

Nothing in this section limits mandatory consumer rights under applicable law that cannot be waived by contract.

6. Service Conditions

Service Availability

The Service is provided "as is" and "as available." We do not guarantee continuous or uninterrupted access. The Service may be unavailable due to maintenance, technical issues, or other circumstances.

Data Storage

We will host your audio file for as long as the Service remains available and operational. We do not guarantee against inaccessibility caused by technical failures, security incidents, or other circumstances outside our reasonable control, and we recommend downloading and backing up your content after purchase as an additional safeguard. Do not rely on our servers as your only copy of irreplaceable content.

Compatibility

We do not guarantee compatibility with all devices, browsers, operating systems, or printers.

7. Limitation of Liability

Maximum Liability

Excluded Damages

We are not liable for:

• Indirect, consequential, or special damages
• Punitive, exemplary, or aggravated damages
• Loss of profits, revenue, business, or goodwill
• Emotional distress or sentimental value loss
• User-submitted content errors
• Technical issues beyond our control
• Loss of data or content
• Force majeure events (including natural disasters, power or internet outages, and other circumstances outside our reasonable control)
• Failures, errors, or outages of third-party services we rely on (including payment processors, hosting providers, and delivery services)
• Delays in delivery caused by circumstances outside our reasonable control
• Errors resulting from inaccurate, incomplete, or outdated information you provide
• Unauthorized access to your content resulting from your disclosure of, or failure to keep confidential, your email address, reference number, payment reference, download link, QR code, or any other information used to access your content.
• Any damages exceeding our total aggregate liability cap stated above

These limitations are essential to providing the Service at its current price and are standard for digital services. We know these products often hold deep personal meaning, which is why we commit to a concrete fix — see "Technical Defects" above — whenever something goes wrong on our end.

8. User Content and Permissions

By uploading content, you represent and warrant that:

• You own or have the necessary rights to all uploaded content
• You have obtained the consent of every person whose voice appears in any recording
• Your content does not infringe any third-party rights
• Your content is lawful and appropriate

Prohibited Content

Do not upload:

• Illegal, harmful, or abusive content
• Content exploiting minors
• Sexually explicit content
• Hateful or discriminatory content
• Content infringing intellectual property rights
• Malware or malicious code
• Content that you are not legally permitted to upload, or for which you do not have all necessary rights, permissions, or consent.

You are solely responsible for all content you upload, including any legal consequences arising from that content. By uploading any recording, you represent and warrant that you own the recording or have obtained all necessary rights, permissions, and consent from every person whose voice appears in the recording.

If the person whose voice is used does not consent, or later withdraws their consent, you must immediately delete the keepsake from our servers. Because the keepsake was created and uploaded by you at your request, it is your sole responsibility to delete it if you no longer have the legal right to store or use it. Alwayskeep.me is under no obligation to monitor your content for changes in consent or to remove keepsakes on your behalf. Your failure to delete a keepsake when required does not transfer any responsibility or liability to Alwayskeep.me. You remain solely responsible for complying with applicable laws, maintaining valid consent, and deleting content where required. Failure to do so may expose you to legal claims, penalties, or other legal consequences.

If you believe your voice has been uploaded or used without your permission, or you have withdrawn your consent, you should first contact the creator of the keepsake to resolve the matter. The creator is solely responsible for obtaining and maintaining your consent and for deleting the keepsake where required. Any dispute regarding consent or the lawful use of your voice is solely between you and the creator. Alwayskeep.me is not responsible for resolving such disputes and will only remove or disable access to content where required by applicable law or a legally binding order.

Alwayskeep.me is not responsible or liable for any content uploaded by users. We do not create, endorse, monitor, manage, or verify user content; we provide the platform only. Responsibility for obtaining permission, maintaining valid consent, complying with applicable laws, and deleting content when required rests entirely with you in accordance with these Terms of Use.

Your recordings are treated as confidential and are handled in accordance with our Privacy Policy. We do not routinely monitor or verify uploaded content. However, authorised personnel may access content where reasonably necessary to investigate complaints, comply with applicable laws or lawful requests, enforce these Terms, protect the security or integrity of the Service, or conduct limited safety and compliance reviews. Where required by applicable law or a legally binding order, we may remove or disable access to content. We may also, at our sole discretion, remove or disable access to content that violates these Terms, including but not limited to illegal, harmful, abusive, hateful, discriminatory, or sexually explicit content; content that exploits minors; content that infringes intellectual property or other legal rights; content that incites violence; malware or malicious code; or any other content we reasonably determine to be prohibited under these Terms or applicable law.

9. Security, System Integrity, and Prohibited Technical Conduct

Prohibition on Tampering and Security Breaches

You expressly agree not to tamper with, circumvent, disable, or otherwise interfere with any security-related features of the Service, or features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein. Any attempt to breach, compromise, or test the security of our systems, networks, servers, or infrastructure is strictly prohibited and constitutes a material breach of these Terms.

Prohibited Security Activities

Without limitation, you may not engage in or attempt to engage in any of the following activities:

• Unauthorized Access: Accessing or attempting to access any portion of the Service, associated systems, networks, servers, or databases that are not publicly accessible or for which you lack authorization
• Security Vulnerability Testing: Probing, scanning, or testing the vulnerability of any system, network, or security measures without prior written consent
• Authentication Bypass: Bypassing, circumventing, disabling, or otherwise interfering with authentication mechanisms, access controls, or security features
• System Exploitation: Exploiting any security vulnerability, bug, flaw, or loophole in the Service or underlying infrastructure for any purpose
• Credential Theft: Attempting to obtain, harvest, collect, or steal usernames, passwords, authentication tokens, API keys, or other credentials
• Injection Attacks: Performing or attempting SQL injection, code injection, cross-site scripting (XSS), cross-site request forgery (CSRF), or any other injection-based attacks
• Reverse Engineering: Decompiling, disassembling, or otherwise attempting to derive source code, algorithms, or trade secrets from the Service
• Network Interference: Interfering with, disrupting, or damaging the Service's operation, servers, networks, or infrastructure
• Malicious Code Distribution: Introducing, uploading, transmitting, or distributing viruses, trojans, worms, malware, spyware, ransomware, or any other malicious code
• Data Harvesting: Using automated tools, bots, scrapers, or crawlers to extract data from the Service without authorization
• API Abuse: Abusing or making excessive calls to any APIs or endpoints beyond their intended use
• Payment System Manipulation: Attempting to manipulate, bypass, or interfere with payment processing systems
• Session Hijacking: Stealing, hijacking, or compromising user sessions, cookies, tokens, or authentication states
• Privilege Escalation: Attempting to gain elevated privileges or administrative access beyond your authorized user role

Consequences of Security Violations

Violations of this section constitute material breaches of these Terms and may result in suspension or permanent blocking of access to the Service, civil litigation, criminal prosecution where applicable, referral to law enforcement, and liability for all damages, losses, and reasonable costs incurred.

10. AI Chat Assistant (Raiden)

Service Description

Always Keep Me provides an AI-powered chat assistant called Raiden ("the Assistant") to help answer questions about our Service. The Assistant is powered by one or more third-party artificial intelligence services and is designed to respond based primarily on our FAQ and other information published on Alwayskeep.me.

Informational Purpose Only

The Assistant is provided for informational and convenience purposes only. Responses generated by the Assistant do not constitute legal advice, financial advice, binding commitments, or official representations by Always Keep Me. The Assistant is intended solely to provide information about our Service. Its responses are supplementary guidance only and do not supersede these Terms, our Privacy Policy, our FAQ, or any other documentation published on Alwayskeep.me.

AI Inaccuracies Disclaimer

Artificial intelligence systems may generate responses that are inaccurate, incomplete, outdated, misleading, or entirely fabricated (commonly referred to as an "AI hallucination"). Although we take reasonable steps to guide the Assistant using verified information about our Service, we cannot guarantee that every response will be accurate, current, complete, or suitable for your particular circumstances. You should not rely solely on the Assistant's responses when making important decisions.

If you receive information from the Assistant that conflicts with these Terms, our Privacy Policy, our FAQ, or any other documentation published on Alwayskeep.me, those documents take precedence. If you are unsure about any response, please contact our support team using the "Contact" page.

No Warranty on Assistant Responses

The Assistant is provided "as is" without any warranty of accuracy, reliability, availability, or fitness for a particular purpose. To the maximum extent permitted by applicable law, Always Keep Me shall not be liable for any loss or damage arising from your reliance on responses generated by the Assistant. Always verify important information through our official documentation or by contacting support directly.

Prohibited Use of the Assistant

You may not attempt to manipulate, exploit, or misuse the Assistant, including but not limited to:

• Attempting to override or bypass the Assistant's instructions through prompt injection, jailbreaking, or similar techniques
• Submitting malicious code, scripts, SQL injection, XSS payloads, or other attack vectors through the chat interface
• Using the Assistant to probe, test, or gather information about our systems, infrastructure, or security measures
• Attempting to extract confidential system instructions, prompts, configurations, or other non-public information
• Impersonating our staff or attempting to use the Assistant to make binding commitments on our behalf
• Using automated tools, bots, or scripts to access or interact with the Assistant without our prior authorisation

Any such activity constitutes a security violation under Section 9 of these Terms. We reserve the right to investigate suspected misuse and to apply appropriate security measures, including rate limiting, suspension, IP-level blocking, or reporting suspected unlawful activity to law enforcement where appropriate.

Conversation Data

Chat messages submitted to the Assistant are processed by one or more third-party AI providers, each subject to their own privacy policies. Malicious or abusive inputs may be logged and retained for security purposes. Please do not submit confidential, sensitive, or personal information unless it is necessary for your enquiry. Please refer to our Privacy Policy for further details on how conversation data is handled.

Availability

The Assistant may be unavailable at times due to maintenance, technical issues, or third-party service disruptions. We may modify, suspend, or discontinue the Assistant or any of its features at any time without notice. Unavailability of the Assistant does not affect your ability to contact support through the Contact page.

11. Intellectual Property

Your Content

You retain ownership of content you upload. You grant us a license to store, process, and use your content to provide the Service. This licence continues only for as long as reasonably necessary to provide the Service and comply with applicable legal obligations.

Our Platform

All rights in the Service — including software, designs, and branding — remain our property. You may not copy, modify, or reverse engineer the Service.

12. Payment Processing

We use a third-party payment processor, Peach Payments, to process transactions. By making purchases, you agree to their Terms of Service and Privacy Policy. We are not responsible for issues arising solely from the payment processor's systems or services, which are governed by their own terms and policies.

The base price for our products is set in South African Rand (ZAR). Any price shown to you in another currency is an estimate only, based on prevailing exchange rates, to help you understand the approximate cost — it is not the currency in which payment is taken. All payments are processed in ZAR. If you pay using a card or account denominated in another currency, your bank or card provider will convert the ZAR amount at their own exchange rate, and may apply their own fees, which may result in a final charge that differs slightly from the estimate shown.

13. Intended Use

The Service is intended for personal, commemorative, and entertainment purposes. It is not designed for critical, time-sensitive, or irreplaceable needs. Do not rely on the Service for important events without backup plans. We are not responsible for consequences arising from Service unavailability or malfunction.

14. Data Deletion

You can permanently delete your content at any time by visiting alwayskeep.me/delete. Deletion takes effect immediately and is irreversible. Once deleted, your content cannot be recovered. We may retain transaction records where required by applicable law.

15. Service Modifications

We may modify, update, suspend, or discontinue the Service, or any part of it, at any time. We may also amend these Terms from time to time by publishing the updated version on Alwayskeep.me. Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Terms. We may suspend or restrict access to the Service for users who violate these Terms. Unless otherwise required by applicable law, modification, suspension, or discontinuation of the Service does not entitle you to a refund.

16. Dispute Resolution

Contact Us First

If you have a dispute or complaint relating to the Service, you agree to first contact us at [email protected] and make a good-faith attempt to resolve the matter informally. Where reasonably possible, both parties agree to allow up to 30 days for informal resolution before commencing legal proceedings.

We are committed to providing a high standard of service and resolving genuine issues promptly and fairly. We value our customers and will make reasonable efforts to investigate concerns, correct legitimate technical issues, and find an appropriate resolution where possible. This process also helps us protect the integrity of our Service and prevent misuse of dispute procedures through inaccurate, fraudulent, or unsupported claims.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Subject to any mandatory rights or protections provided by applicable law, any dispute arising out of or relating to these Terms or the Service shall be subject to the jurisdiction of the courts of South Africa. If you are located outside South Africa, nothing in these Terms limits or excludes any mandatory consumer rights or legal protections that cannot lawfully be excluded under the laws of your country of residence.

17. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Jittercat, Always Keep Me, and our owners, officers, employees, contractors, affiliates, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Service; (b) any content you upload or make available through the Service; (c) your violation of these Terms or applicable law; or (d) your infringement of any third-party rights, including intellectual property, privacy, publicity, or other legal rights.

18. General Provisions

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms, or for any resulting loss or damage, where such failure or delay arises from circumstances beyond our reasonable control ("Force Majeure Event"), including but not limited to:

• Acts of God, natural disasters, fire, flood, earthquake, or extreme weather
• Pandemic, epidemic, or other public health emergency
• War, invasion, act of terrorism, civil unrest, or riot
• Government action, regulation, expropriation, or change in law
• Labour disputes, strikes, or industrial action (whether or not involving our workforce)
• Power outages, electricity load-shedding, or fuel shortages
• Failure or unavailability of telecommunications, internet, or network infrastructure
• Failure, outage, or discontinuation of third-party services we rely on, including hosting providers, payment processors, and AI service providers
• Cyberattacks, denial-of-service attacks, or other malicious third-party interference with our systems

Where a Force Majeure Event occurs, our obligations under these Terms will be suspended for the duration of that event, and we will make reasonable efforts to notify affected users and resume the Service once reasonably practicable. A Force Majeure Event does not extend or waive your obligations to us (including payment obligations already incurred) except where required by law.

Severability

If any provision of these Terms is found by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be severed from these Terms to the minimum extent necessary, and the remaining provisions will continue in full force and effect. Where possible, the invalid provision will be replaced or interpreted in a manner that most closely reflects the original intent while remaining enforceable.

Age Requirement

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the Service. By using the Service, you represent and warrant that you meet this requirement. If we become aware that a user does not meet this requirement, we reserve the right to restrict or prevent access to the Service and take any appropriate action regarding content uploaded or generated through the Service, subject to applicable law.

Assignment

We may assign, transfer, or delegate any or all of our rights and obligations under these Terms at any time, without your consent, including in connection with a merger, acquisition, corporate restructuring, or sale of assets. You may not assign, transfer, or delegate your rights or obligations under these Terms, in whole or in part, without our prior written consent. Any purported assignment in violation of this section is void.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly referenced herein, constitute the entire agreement between you and us regarding your use of the Service, and supersede all prior or contemporaneous agreements, representations, negotiations, and understandings between you and us, whether written or oral, relating to that subject matter.

Lawful Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You may not use the Service to create, upload, distribute, or store content that violates applicable law or these Terms.

19. Business Email Compromise

While we implement reasonable security measures to protect our communications, email is not a completely secure method of communication and may be subject to risks such as phishing, spoofing, or Business Email Compromise (BEC). Attackers may attempt to impersonate Always Keep Me or other trusted parties using fraudulent emails or websites.

Always Keep Me will never ask you by email to disclose your passwords, one-time verification codes, payment card details, or other sensitive authentication information. If you receive an email claiming to be from us that requests such information or appears suspicious, you should not respond, click any links, or open any attachments. If in doubt, contact us using the contact information published on Alwayskeep.me.

You are responsible for verifying the authenticity of communications that appear unusual or unexpected. Except where prohibited by applicable law, Always Keep Me shall not be liable for losses arising from fraudulent communications, phishing attacks, email spoofing, or other third-party impersonation attempts that are outside our reasonable control.

20. Contact Information

Support: [email protected]

Legal: [email protected]

Security: [email protected]

Legal Entity: Jittercat (Pty) Ltd

Enterprise Number: K2026570232

Physical Address: Eagle Canyon Office Park, Cnr Christiaan De Wet Road & Dolfyn Str, Randparkridge
(This is a meeting office only, available by appointment only. We otherwise operate remotely.)

Jurisdiction: Republic of South Africa